Frequently Asked Questions

Solution: You can open the management page and complete Internet access configuration only after connecting a PC to the router. You can connect a PC to the router in either of the following ways.

(1) Wired Connection

Connect a local area network (LAN) port of the router to the network port of the PC, and configure Obtain an IP address automatically on the PC.

(2) Wireless Connection

On a mobile phone or laptop, search for a Wi-Fi network @Reyee-sXXXX (XXXX is the last four digits of the MAC address of each device). The default SSID and login address can be found on the bottom label of the router.

After a PC connects to a router in the initial state, the configuration wizard page pops up. If the configuration page does not pop up, enter the device IP address: 192.168.110.1 into the address bar of the browser to navigate to the login page, and then enter the password for login. No username and password are required at your first login and you can configure the router directly.

Solution: Click More > Login > Remote Access, you can enable the remote login to be able to login to the router via its WAN port.

Solution: Click More > Management > Reset, you can restore the router on this page:

Solution: Click More > Upgrade > Online Upgrade, you can check the device current system version. If there is a new version available, you can click it for an upgrade. The upgrade time can be set. You are advised to set the upgrade time to idle network time.

Click Local Upgrade, you can upload the local firmware to upgrade.

 Caution:

After being upgraded, the device will restart. Therefore, exercise caution when performing this operation. You are advised to set the scheduled upgrade time to an early morning time to avoid affecting Internet access.

If no new version is detected and online upgrade cannot be performed, check whether the DNS is correctly obtained or go to More > Advanced > Local DNS to set the DNS server for the router.

Solution: After logging into the eWeb on a PC, choose More > WLAN > Wi-Fi > Wi-Fi Setting，Change the SSID and password of the Wi-Fi network, and click Save.

 Caution

After the configuration is saved, all online clients will be disconnected from the Wi-Fi network. Users need to enter the new password to connect to the Wi-Fi network.

Solution:

1.6.1 Connecting to the Router

You can open the management page and complete the Internet access configuration only after connecting a PC to the router. You can connect a PC to the router in either of the following ways:

l Wired Connection

 Connect a local area network (LAN) port of the router to the network port of the PC, and configure Obtain an IP address automatically (DHCP) on the PC.

l Wireless Connection

On a mobile phone or laptop, search for a Wi-Fi network @Reyee-sXXXX (XXXX is the last four digits of the MAC address of each device). The default SSID and login address can be found on the bottom label of the router.

1.6.2 Logging in

After a PC connects to a router in the initial state, the configuration wizard page pops up. If the configuration

page does not pop up, enter the device IP address 192.168.110.1 into the address bar of the browser to navigate to the login page, and then enter the password for login (No password is required at your first login and you can configure the router directly).

Click Configure, and you will proceed to configure the Wi-Fi Settings, choose whether to set the management password (password for login) the same as the Wi-Fi password or not:

Configure the SSID (Wi-Fi name) and Wi-Fi Password for your network, and select the correct Country/Region and Time Zone:

After saving the configuration, you have completed the quick start configuration of the router:

Solution: Choose More > System > Management > Backup & Import.

Configure backup: Click Backup to download a configuration file locally.

Configure import: Click Browse, select a configuration file backup on the local PC, and click Import to import the configuration file. The device will restart.

Solution:

(1)  Download Reyee Router APP, register an account and activate it first, then you can login:

(2)  Click+in the upper right corner, and click Add Network.

(3)  After connecting the Reyee router properly as shown in the figure, check each option box and click Next

(4)  Click Open Wi-Fi List to enter the WLAN list on your phone.

(5)  Connect to the default SSID @Reyee-sXXXX and return to the Reyee Router App.

After the router is detected, you can set the SSID and password on the Router Config page. Select the item below the password to keep the management password the same as the Wi-Fi password. Click Next.

(6)  Click Save and return to the Home page. The router is displayed on the Home page.

After logging into the eWeb on a PC, choose More > System > LED. Click the toggle button to disable the LED indicator of the router and click Save.

Solution: For E5, the meaning of system and Reyee mesh indicator is shown in the below:

For R6, the meaning of system and Reyee mesh indicator is shown in the below:

For REX12, the meaning of system and Reyee mesh indicator is shown in the below:

Reyee Mesh LED Indicator means:

The Reyee Mesh indicator on the primary router will blink in white, indicating that the primary router is searching nearby routers for pairing. The Reyee Mesh indicator on the secondary router will also blink in white, indicating the secondary router is being paired with the primary router. In about 2 minutes, the Reyee Mesh indicators on both routers will turn solid white, indicating Mesh pairing is complete.

 Note:

Not all EW series devices have the Reyee Mesh LED Indicator.

Solution:

Primary Router Mode: This mode is suitable for network creation. The router connects to the Internet through wired connection, and can manage secondary routers. You are advised to select the device with the best performance as the primary router. The primary router can work in PPPoE mode, Dynamic Host Configuration Protocol (DHCP) mode, and static IP address mode.

1.11.1 Getting Start 

Connect the router to a power supply and connect the LAN port of a modem to the WAN port of the router. The yellow port is the WAN port, and other network ports are LAN ports.

1.11.2 Logging in 

You can open the management page and complete Internet access configuration only after connecting a PC to the router. You can connect a PC to the router in either of the following ways.

Wired Connection

Connect a local area network (LAN) port of the router to the network port of the PC, and configure Obtain an IP address automatically on the PC.

Wireless Connection

On a mobile phone or laptop, search for a Wi-Fi network @Reyee-sXXXX (XXXX is the last four digits of the MAC address of each device). The default SSID and login address can be found on the bottom label of the router.

After using a wired or wireless connection, enter 192.168.110.1 in the browser to enter the device's management interface

Solution: You can click [More]> [Basics]>[LAN]

 Note:

Devices connected to the LAN interface will obtain the IP address what LAN Settings configured

Solution: You can click [More]> [Basics]>[LAN]

You can configure the DHCP Client in the following ways

Convert to Static IP: You can change the IP address obtaining mode of the device to static or change the way to obtain the IP address into static in batches.

Batch Convert: You can also change the IP address obtaining mode of connected users to static in batches

 Note:

Reyee device is not supported enabling the DHCP Server on the mode of Access Point and Wireless Repeater

Solution:

Mobile phone view: Choose More > Switch to PC view > More > LAN > Static IP Addresses. 

PC view: Choose More > LAN > Static IP Addresses. Click Add.

In the displayed static IP address dialog box, enter the MAC address and IP address of the target client, and click OK. After a static IP address is bound, the client obtains the IP address each time when it connects to the router

Solution: Yes, Reyee router can support IPTV function

Solution:

Mobile phone view: Choose More > Switch to PC view > More > Basics > IPTV/VLAN 

PC view: Choose More > Basics > IPTV/VLAN

Select the local ISP mode, click the drop-down list of the target port, and select IPTV from the drop-down list

Then enter the VLAN ID provided by the ISP. If a VLAN ID needs to be set for the Internet access service, enable the Internet VLAN function and enter a VLAN ID. The VLAN tag function is disabled by default. You are advised to disable the function unless in special cases.

After the configuration, confirm that the IPTV STB is connected to the specified port properly. In the above figure, the IPTV STB is connected to LAN2.

 Note

Enabling this function will disconnect some devices from the network. Therefore, exercise caution when performing this operation.

Solution:

Internet Connection Type:

If you select DHCP, and the device will get an IPv6 address from the upstream device.
If you select Static IP, please configure the IPv6 address, gateway address and DNS server address manually.
If you select NULL, the IPv6 address function will be disabled on the WAN port

Click LAN Setting：IPv6 Assignment: Choose Auto to use both DHCPv6 mode and SLAAC mode to allocate address. Choose Null to assign no address. You are advised to choose Auto.

IPv6 Address/Prefix Length: If the router fails to obtain an IPv6 prefix, you can configure one manually. Set the subnet prefix length to a value smaller than or equal to 64.

Click Advanced Settings to perform the advanced settings. See the following figure for the recommended configuration.

Click DHCPv6 Clients to view the list of clients that have obtained IPv6 addresses from the router.

Solution:

l Reyee router in Router Mode works as the primary router and allocates IP address to users to access the Internet.

l Reyee router in Access Point Mode works as the secondary router which is wired connected to the primary router to expand the network of the primary router. The device and the user are on the same network which both get IP from the primary router.

l Reyee router in Wireless Repeater Mode works as the secondary router, but it is wireless connected to the primary router to expand the network of the primary router, and the device and user are on the same network which both get IP from the primary router, which is same as Access Point Mode.

l Reyee router in WISP Mode is also wireless connected to the primary, but the router and the user will get different IP addresses, the router WAN IP address comes from the primary router, and the user IP address is obtained from the secondary router.

Solution: You can change the work mode of the Reyee router as follows:

2.8.1 Mobile Phone View:

(1)  login into web

(2)  Choose More> Switch to PC view > More > Work mode, then you can choose the mode you want.

2.8.2 PC view:

(1)  login into web

(2)  Choose More > Work mode, then you can choose the working mode you want.

Solution: You can modify radio settings on Reyee router as follows:

2.9.1 Mobile Phone View:

(1)  Choose More> Switch to PC view > More > WLAN > Radio Frequency, then you can set the parameters according to your needs.

2.9.2 PC View:

(1)  login into web

(2)  Choose More> WLAN > Radio Frequency, then you can set the parameters according to your needs.

Solution: You can turn off the 'Dual-Band Single SSID ' is a separate 2.4G and 5G SSID, but you cannot change different Wi-Fi passwords for the two SSIDs.

Solution: Hiding the SSID can prevent unauthorized users from accessing the Wi-Fi network and enhance network security. After this function is enabled, a mobile phone or PC cannot search out the SSID. Instead, you have to manually enter the correct SSID and password.

l Configuration Steps:

Choose More> Wireless> Wi-Fi > Wi-Fi Settings > Expand. 

Enable Hide SSID and click Save.

Solution: Enter the eweb of Reyee router, and adjust the channel and power:

Solution: To ease the crowding of 2.4G band and the waste of 5G band caused by wireless terminals using 2.4G band only, you can choose enable 5G priority.
You need to enable Dual-Band Single SSID on EW first.
Path: More -> Wlan -> Wi-Fi -> Dual-Band Single SSID
After enabling it, 2.4G and 5G SSID will merge into one.

Then enable the Band Steering feature in the advanced settings of SSID.

Solution:

Mobile phone view: Choose More > XPress. 

PC view: Choose More >Wireless > Wi-Fi > Wi-Fi Setting > Expand > XPress. 

Enable XPress and click Save to save the configuration. After XPress is enabled, you will have a more stable gaming experience.

Solution:

Mobile phone view: Choose More > Switch to PC view > More > Security> ARP List 

PC view: Choose More > Security> ARP List

ARP binding means binding of IP addresses and MAC addresses on the LAN.

 Note

Enabling this function will disconnect some devices from the network. Therefore, exercise caution when performing this operation.

Solution:

(1)  Enter the PPTP VPN configuration screen, and turn on PPTP VPN Client function.

(2)  Fill in the Username, Password, Server Address and Peer Subnet, click Save.

(3)  Check the connection status in the Online User screen.

(4)  Test access to headquarters

Solution:

(1)  Login to the eweb of Reyee router.

Click Flow Control in the advanced menu. Here are two ways to set speed limit for users. The first one was Smart Flow Control, which means adjust the bandwidth allocated to each user according to the user count. The second Custom Policy means can customize the speed for special users range.

(2)  Click Add to add a new policy for speed limitation

Input the policy name and IP range to be limited. Then chose the bandwidth type, if Shared, it means all users in this IP range will share the bandwidth, if Independent, it means each user in that range have independent bandwidth.

Then input the uplink and downlink rate, CIR means the Committed information Rate and PIR means the Peak Information Rate. In the end, click OK button to save the policy.

Solution: The Universal Plug and Play (UPnP) function can map the port used by a client for Internet access according to the client's request so that related applications run faster or more stably. Common applications that support UPnP include MSN Messenger, Xunlei, BT, and PPLive.

Configuration Steps:

Click [More]>[Advanced] > [UPnP Setting]

 Note

If our computer does not want to provide direct services to the outside world, and does not run the P2P software mentioned above, then we do not need to enable UPnP. Because once UPnP is enabled, it means that our host is exposed to the public network environment, any host can initiate a connection to our computer, and the NAT device will forward all the received data packets to our host without any authentication. In this way, the routing firewall will be completely invalid. Our hosts are vulnerable to malicious network snooping, and the chances of infection with viruses or malicious programs are greatly increased. So it's disabled by default.

Solution:

(1)  Check how the device obtains the ip address, DHCP/Static ip address/PPPoE

(2)  ping 8.8.8.8. See if device can build connection with network. If the device cannot ping 8.8.8.8, follow the next step: Click [More] > [Diagnostics] > [Networks Tools]

(3)   Check the network status

Click [More] > [Diagnostics] > [Network Check] > [Start]

(4)  After enabling Network Check, you can see which part has the issue.

Solution: You can Click [More] > [Diagnostics] > [Alerts]

 Note

 If there is an IP address conflict on the network or something similar issue, it will show up in the Alert List.

Solution:

Mobile phone view: Choose More > System > Network Tools.

PC view: Choose More > Diagnostics > Network Tools

When you select the ping tool, you can enter the IP address or URL and click Start to test the connectivity between the router and the IP address or URL. The message "Ping failed" indicates that the IP address or URL cannot be pinged from the router.

The traceroute tool displays the network path to a specific IP address or URL.

The DNS lookup tool displays the DNS server address used to resolve a URL.

Solution:

Mobile Phone View: Choose More Settings > Switch to PC view > More > Diagnostics > Packet Capture.

PC View: Choose More > Diagnostics> Packet Capture.

Configure the interface, protocol, and IP address whose packets need to be captured, file size limit, and packet count limit to limit the volume of packets captured. Click Start. Packet capture can be stopped at any time and a link to the generated file is generated. You can use Wireshark and other analysis software to open and view the file.

 Note:

Packet capture may occupy many system resources and cause network stalling. Exercise caution when performing this operation.

Solution:

Mobile phone view: Choose More > Parental Control.

Select a client and click Schedule, click Add, and set the restriction time. The client cannot access the network from the start time to the end time.

PC view: Choose Clients > Add Blocked Time.

In the PC view, you can select Weekdays or Weekends to prevent a client from accessing the Internet all day long, or set Blocked Time to Custom and set a restriction period

Solution:

Topology:

l Master must meet two conditions：

(1)  Finish the quick setup

(2)  The WAN port is connected and the interface indicator is on.

l Slave must meet two conditions：

(1)  Slave is the factory state;

(3)  Slave is within 3 meters from the master and is unobstructed (ensure the signal strength is above -35)

l Both the master and slave are powered on

Press the reset button of the master, and the indicator light will flash quickly. After 1-3S, the slave indicator will start to flash quickly. After the indicator lights of the slave and slave are always on again, the wireless mesh is successful.

l Verification

Then take the slave to the place where you need to use it and wait for the indicator light to stay on.

The wired repeater mode: relies on an Ethernet cable to provide reliable transmission over a more stable Wi-Fi network with less interference. You are advised to use the wired repeater mode. Ensure that the primary router can access the Internet with DHCP server enabled. Otherwise, the configuration will fail. The Access Point refers to wired repeater mode.

Chick [More] > [Work Mode] > [Access Point]

 Notice

Make sure device has plugged into the primary router.

Solution: Yes, Reyee routers support the bandwidth feature.
Please perform the following steps to set it:

(1)  Login to the eweb of Reyee router.
Click Flow Control in the Advanced menu.

(2)  Here are two ways to set speed limit for users.

○ The first one was Smart Flow Control, which means adjust the WAN bandwidth limitation for whole network.

○ The second Custom Policy means can customize the speed for special users range.

Solution: Make sure your device has been added on Reyee router APP and online firstly, then you can enter the Settings page to see the password of Wi-Fi, and click Change Password button to change the password of Wi-Fi if you want.

Solution:

1. Consult your local ISP.

2. If you replace the old router with a new one, click Obtain Account from Old Device. Connect the old and new routers to a power supply and start them. Insert one end of an Ethernet cable into the WAN port of the old router and connect the other end to a LAN port of the new router, and click Obtain. The new router automatically fetches the PPPoE account of the old router. Click Save to make the configuration take effect.

l Topology

l Steps:
1) Transmit power on the old router and new router.
2) Connect one end of a cable to the WAN port of the old router and connect the other end to the LAN port of the new router.
3) Click Obtain.

○ Mobile phone operation
Connect the mobile phone to the Wi-Fi signal from the router. Open the browser and enter 192.168.110.1 to log in to the management interface of the router. Then click Internet to enter, select PPPoE, and click Obtain Account password from Old Device.

○ PC operation
The PC connects to the Wi-Fi signal released by the router. Open the browser and enter 192.168.110.1 to log in to the management interface of the router. Then click More>Basic>WAN or click Internet , then select PPPOE Internet Access, and click Obtain Account password from Old Device:

Solution: Make sure your device has been added on Reyee router APP and online firstly, then you can enter the “Settings” page and click Advanced button to check the management password or change it if you want.

Solution: You can check according to the following steps:

(1)  Check whether the device can access the Internet normally.

(2)  Check the DDNS status, whether the connection status is 'Connection success', if not, check whether the account password is correct and activate it.

(3)  Ping the domain name on PC to check whether the domain name can resolve the IP address.

(4)  If the WAN port of the mesh router is an intranet address, the uplink device needs to configure the port mapping to allow public network users to access the mesh router.

Solution:

4.9.1 Issue Description

The mesh networking of two Reyee mesh devices failed.

 Note:

Ensure that the device in normal use supports the mesh function

Table 1-1 Model support mesh function

4.9.2 Topology:

 Note

Recommend upgrading the device to the latest version of the firmware

4.9.3 Troubleshooting

(1)  Make sure Master gets the DHCP IP address from ISP to access the internet, broadcasts default SSID @Reyss-sxxxx which is used by clients and broadcasts default hidden mesh Wi-Fi to let repeaters connect.

(2)  Repeater connected with Master using wired or wireless will broadcast the default SSID @Reyss-sxxxx after mesh succeeds.

(3)  Check the current Work Mode of the slave device.
Wire connection:

Wireless connection:

Check the distance and the signal strength

(1)  Put the two devices as close as possible and ensure that the AP s can detect the signals of each other. The Slave device should be within two meters of the Master device

(4)  The recommended signal strength is higher than –70 dBm. You can move the devices after the mesh network is established.

(5)  When moving the slave device to another location, Wi-Fi coverage is required. If more than two walls exist between two devices, the mesh rebuild may fail.
4. If the previous steps do not detect the cause of the mesh formation failure, you can try to capture the packet from the device

Solution:

(1)  Check whether the SSID can be searched, if it fails, check the primary router status and test if other devices can search the SSID of the primary router.

(2)  If the primary mesh router's SSID can be searched. Check whether the mesh router can get an IP address via DHCP successfully. If it fails, please check the DHCP configuration on DHCP server and test if other devices connecting to the same SSID can get IP successfully.

(3)  Put the secondary router and the primary router closer and do wireless bridge once again.

(4)  Connect the LAN port of the primary router to the WAN port of the secondary router, and configure it to Access point, after it has bridged successfully, disconnect the network cable and switch as wireless repeater.

(5)  Restore factory setting and bridge once again

Solution: When you fail to do WISP on Reyee router, you may follow these steps to troubleshooting first:

Check the distance between Reyee router and the other routers to see if the distance is too long or not. If yes, please try to make them closer.

1) Check if there are obstacles between Reyee router and another routers.

2) Check if you choose the right mode on Reyee router

3) Check if the WiFi password is correct or not when you do WISP on Reyee router.

4) Check the LED status of Reyee router and the other router is normal or not.

5) Check if the uplink main router has set blacklist for blocking Reyee router or not.

6) You may try factory reset this Reyee router by pressing the reset button for more than 10 seconds.

Solution:

Fault phenomenon:

Troubleshooting：

Check whether the main router releases this SSID.
Check what channel this SSID is in

Solution:

Change to another channel if the SSID is in the range of following channel：

Solution:

Topology:

ISP modem ---Reyee router.
1. You can connect your PC to ISP modem directly and configure PPPoE on your PC, which is supposed to check whether your PPPoE account is normal or not. If you fail, you may contact the local ISP for account issue.
2. If the ISP has done the relevant MAC binding, so when your PC directly connected to ISP modem can access Internet via PPPoE, then the MAC address of WAN port on Reyee router can be modified to the MAC address of the PC network card. (The way to modify: More> Basics> WAN> Advanced Settings>MAC)
3. If the ISP's PPPoE server requires the MTU value to match, you may change the MTU value of the Reyee router's WAN port to match the ISP's side. (The way to modify: More>Basics> WAN> Advanced Settings>MTU)
4. If the ISP has requirement for VLAN, you may need to enable 802.1Q under the WAN port of the Reyee router. (The way to modify: More> Basics> WAN> Advanced Settings>802.1Q)
5. If you have tried all of the above and still can't get IP address, you can use the packet capture feature in Reyee router. Capture a packet on the WAN port and send it to us for analysis. (The way to capture: More> Diagnostics> Packet Capture, Select WAN as the packet capture interface and No limit as the Packet Count Limit)